Bassett Healthcare and affiliates is a system of physicians, providers, hospitals and community health centers in eight counties, covering 5,000 square miles. The Mary Imogene Bassett Hospital (doing business as Bassett Healthcare), the foundation for this network, is a 180-bed, acute care inpatient teaching facility in Cooperstown. The hospital maintains a strong academic program and rich tradition as a center for learning through its affiliation with Columbia-Presbyterian Medical Center. The Bassett Clinic is located on the same campus as the hospital and provides outpatient primary and specialty care. Additionally, Bassett offers 24-hour emergency and trauma care, comprehensive cancer care and heart care, dialysis, and most medical and surgical specialties in Cooperstown. The Bassett Research Institute conducts programs in basic science, clinical science, and population and public health studies. Around the region, the network provides primary, preventive, and outpatient care at 25 health centers and operates 13 school-based health centers. In addition to The Mary Imogene Bassett Hospital, acute inpatient care is provided at affiliated sites: O'Connor Hospital in Delhi, Cobleskill Regional Hospital, and Little Falls Hospital. Around the clock emergency care is provided at another Bassett affiliate, Tri-Town Regional Hospital in Sidney. Outpatient specialty care is available throughout the region with Bassett specialists seeing patients at many of the health centers and Bassett-affiliated sites. The Mary Imogene Bassett Hospital Patient/Visitor Information Bassett Goes Smoke Free For the health of our patients, visitors, and staff, Bassett Healthcare has been smoke-free both indoors and outdoors since July 1, 2006. This policy includes the Cooperstown campus and Bassett's regional outpatient centers.  A smoke-free environment is an important step toward providing patients and visitors with a safe and healthy environment.  We are not asking you to quit smoking, only that you do not smoke on Bassett property.  Please refer to the Cooperstown campus map for campus boundaries.  Thank you for observing our smoke-free environment.  Your cooperation is greatly appreciated.  If you are interested in help quitting smoking, please contact the NY State Quitline at 1-866-697-8487 (1-866-NY-QUITS.) Translation Services During your visit at Bassett, if you require the services of an interpreter, a telephone interpreter service is available.  Please ask someone in the registration area to assist you. Information will be provided in your own language. Billing For information or questions regarding your bill, please contact the finance department at 607-547-3480 or toll-free at 1-800-642-0455. Cafeteria There are two cafeterias on the Cooperstown campus - Mountainview Cafe (located in the hospital building) and Riversedge Cafe' (located in the Clinic building.) Riversedge Cafe' (Clinic)  7:45 a.m. - 3:30 p.m. Monday - Friday, closed on weekends Mountainview Cafe' (Hospital) 6:30 a.m. - 7:00 p.m., seven days a week. 6:30 a.m. - 10:00 a.m. breakfast 11:00 a.m. - 2:00 p.m. lunch 4:00 p.m. - 7:00 p.m. dinner Clinic Hours Hours for the Cooperstown clinic building are 8:00 a.m. - 5:00 p.m. Monday through Fridays.  Some services are available Saturdays.  For more information or to find out if the service you are interested in is available on Saturdays, please call 1-800-BASSETT.  For Bassett locations other than Cooperstown, you can find out their hours by looking at our Find Us page and clicking on the location that you are interested in. Customer Service Would you like to speak with someone about your experience at Bassett?  Or do you have a suggestion? You can reach our Patient Representative Service at 607-547-3912 or customer.service@bassett.org. If you have safety or quality of care concerns that have not been addressed by the hospital, you may contact The Joint Commission (TJC) at 1-800-994-6610. Emergency Care Bassett offers 24-hour emergency services at four locations - The Mary Imogene Bassett Hospital in Cooperstown, O'Connor Hospital in Delhi,  Cobleskill Regional Hospital in Cobleskill, and Little Falls Hospital.  Locations in Sidney and our Herkimer location have urgent care facilities that can treat your child as well. For more information, call Bassett Healthcare at 1-800-BASSETT (1-800-227-7388). Gift Shop There are two gift shops located on the Cooperstown campus - one in the hospital building and one in the clinic building. Sample listing of in-stock items: Flowers, candy, greeting cards, balloons, hand knit baby sweaters, plush animals, magazines, newspapers, seasonal items, assorted patient supplies, and much more! Hospital Gift Shop, 607-547-3191 8:30 a.m. - 4:30 p.m. Monday - Friday 11:00  a.m. - 3:30 p.m. Saturday Closed Sundays and Holidays MasterCard, Visa, checks and cash accepted Located in the main lobby of the fieldstone building You can also place your order by phone, using Mastercard or Visa, by calling 607-547-3191 or 1-800-BASSETT, ext. 3191 during regular business hours. Items can be delivered by volunteers to the patient. Visit our Gift Shop Web page.   Clinic Gift Shop, 607-547-6691 10:00 a.m. - 2:00 p.m. Monday - Friday Closed Saturdays, Sundays and Holidays Checks and cash accepted Located in the right corner of the clinic building at the main entrance, near the outpatient pharmacy and main registration area. The gift shops are staffed by volunteers and we could use your help. If you are interested in volunteering, please call the Volunteer Office at 607-547-3190. Insurance Accepted at Bassett Not sure if your insurance is accepted at Bassett?  You can contact our Office of Managed Care and they can tell you if your insurance carrier has a contract with Bassett.  You can reach them at 607-547-6573 or by calling 1-800-BASSETT (227-7388).  For questions about your specific coverage, you need to contact your insurance carrier directly.  Medical Record Request You may make an appointment to view your medical record or request that a copy of your medical record be sent to you. Just complete the online Bassett request form or provide a written request to Bassett Healthcare, One Atwell Rd., Cooperstown, N.Y., 13326, attn: Medical Records. Include in the request: Patient's name, address including city, state, and zip code and telephone number; The specific information you would like released; Purpose of the release of the patient's medical record; Timeframe during which the request is valid; and Name and address, including city, state, and zip code if other than the patient. The request should be signed and dated. The cost of the medical record is 75 cents per page, which will be billed to you when the record is sent. Call 1-800-298-8900, extension 3770 for more information. Parking There are four patient and visitor parking areas: Parking lot #1 is located across from the clinic building at the corner of Atwell Road and River Street. Parking lot #2 is located down the hill from the clinic on Mill Street and is on your left. Parking lot #3 is also down the hill from the clinic on Mill Street but is located on your right. Parking lot #4 is located off Fair St. (behind the white carriage house building facing Elk St.) Please refer to the campus map or contact us for more information at 1-800-BASSETT (227-7388). Patient Conditions Please call 1-800-BASSETT (227-7388) or 607-547-3456 for information regarding a patient at Bassett. Media representatives may obtain a condition report on patient at Bassett Healthcare, by calling Corporate Communications at 607-547-3914. If you leave a voice mail message, please remember to include your name, media organization, phone number and first and last name of the patient.  For more details on releasing patient information. Retail Pharmacy Bassett Healthcare outpatient pharmacy is located in the main lobby of the clinic building on the Cooperstown campus. The pharmacy opened in August of 1992 and is owned and operated by Bassett Healthcare. All proceeds help support hospital services in our community. Also available is the option of refilling a Bassett prescription online by visiting our Online Pharmacy Web page.  Hours of Operation: Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 8:30 a.m. - 12:30 p.m. Sunday and Holidays Closed Contact Us: Phone: 607-547-6681 Fax: 607-547-6330 Our Retail Pharmacy offers the following services: An extensive inventory of prescription medications, including specialty cancer and dialysis drugs Professional medication counseling Computer-maintained patient profiles to assist with drug interaction screening Home health care items Home delivery via mail All major drug plans accepted Courier service to Bassett health centers Thalidomide registry Clozaril registry Compounding Access to manufacturing for preparing a full range of home intravenous or IV home care services Patient Assistance Program Online refills for Bassett prescriptions We accept cash, check, Visa, MasterCard and Discover. Visiting Hours Visiting hours are noon to 9:00 p.m. daily for all services except psychiatry. Psychiatry visiting hours: 3:00 p.m. - 9:00 p.m. Monday through Friday 9:00 a.m. - 9:00 p.m. on weekends and holidays. Volunteers If you are interested in volunteering at Bassett, please call Volunteer Services at 607-547-3190. Click here to view our brochure about volunteering.